![]() The SmartMart is a drive-up store where people order on a touchscreen and pay using cash or card. One that has managed to survive from the 1990s is the SmartMart, also in Memphis. Other systems have emerged over the years. The system, which was not fully automatic, proved mechanically unreliable. Stock personnel then put the selected items onto conveyor belts that took the products to the cashier for checkout. ![]() In the 1930s, Clarence Saunders, founder of the Memphis, Tennessee-based Piggly Wiggly supermarket chain, introduced the "Keedoozle." Customers viewed products behind glass-enclosed display cabinets, then inserted a key into a corresponding keyhole near the display cabinet to identify the product they wanted, according to Wikipedia. They can also be stores that the consumer enters and buys products, such as Amazon Go. They can be free-standing terminals where consumers purchase products from shelves, similar to a vending machine. Other automated retail concepts also exist, and some observers think recent developments – such as more versatile inventory supply chains, the growth of "food deserts," and the rising cost of labor – have created a new demand for automated retail formats.Īutomated stores come in different formats. The items are in turn billed to an authorized account accompanied by a detailed email receipt.Īmazon Go can be viewed as a variation of a concept that has existed in the U.S. Shoppers scan themselves into the store using an app, shop as normal, remove items from a store shelf, place items in a shopping bag and leave the store. The concept has been more successful in Europe, which has denser populations and higher labor costs.Īmazon recently introduced Amazon Go, which allows shoppers to enjoy the convenience of shopping without the need to stop and check out. ![]() Fully-automated stores offering food and convenience items have existed for decades, but in the U.S., they have never gained traction. One retail concept that stands to benefit from these changes is the automated convenience store. Traditional retail, meanwhile, becomes more capital intensive, largely on account of rising labor costs. The Internet of Things is unleashing new capabilities for automated retailing to meet the needs of consumers and businesses alike – more economically and efficiently than traditional brick and mortar retailers.Ĭapabilities such as remote machine monitoring, interactive touchscreens, near-field communications, robotics, identity verification, video surveillance etc.
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